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Returns & Exchanges

We accept returns for a refund or exchange within 30 days of original purchase. Items must be in new, unworn, unwashed condition with the tags still attached. You will also need the receipt or proof of purchase.

To start a return, you can contact us at returns@kikooya.com.  Please include the following information in your email:

 

  1. Email Subject: KIKOOYA RETURN

  2. Your Order #

  3. Style name of your product:    

  4. Color: 

  5. Size:

  6. Reason for Return: (Example) Wrong Size

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Product Issues

Please inspect your order upon receipt and contact us if the item is defective, damaged or you received the wrong item.

Exceptions & Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once accepted, make a separate purchase for a new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the return is accepted or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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